SHIPPING
Circle A Medical ships to the 48 continental states, Alaska, Hawaii, Puerto
Rico, Guam, the US Virgin Islands and US Territories. Freight is prepaid on all
orders of stocked items shipped within the 48 contiguous United States via
Ground Service. Orders under $100 (under $300 for reseller customers) will be
charged an $12.00 handling fee.
In-stock orders placed by 3pm, Monday through Friday, will ship the same day.
Freight charges will be added to invoices outside the continenta 48 states.
Please call for further information. Shipping charges are subject to change
without prior notification. Furniture and large equipment is shipped to your
dock. Additional charges will be applied for lift gate service, inside
delivery, or set up. UPS Next Day shipping and Second Day shipping are
available, standard published book rates will apply for UPS Next Day and Second
Day shipping.
SHIPPED ON ICE (SOI)
Any item requiring refrigeration may be shipped separately from the rest of
your order. Items are shipped on ice Monday through Wednesday only, and will
arrive in one or two business days. Add $6 per order to cover additional
handling. Refrigerated items cannot be returned.
HAZARDOUS MATERIALS (HZM)
The Department of Transportation has determined that Hazardous Materials
require special handling. Add $25.00 per order to cover additional handling.
Call Customer Service at 1-866-940-3289 for details on the return of
Hazardous/ORM Materials.
CONTROLLED SUBSTANCES - DEA LICENSE
REQUIRED
In order to ship controlled substances to you, a copy of your current DEA
License and DEA Declaration Form must be on file with us.
PRICES
Due to unforeseen manufacturers’ price increases or decreases, pricing is
subject to change without prior notification. Buyer is hereby advised that it
may be obligated to fully and accurately disclose the amount of any discounts,
rebates or other price reductions in cost reports or claims for reimbursement
by buyer to Medicare, Medicaid or other health care programs requiring such
disclosure.
BACKORDER POLICY
All backordered items will be shipped immediately upon receipt from our
supplier. Most backordered items will be cancelled from your order if we do not
receive them within 30 days from the date of the backorder. In most cases, you
will be notified of the cancellation by phone or e-mail.
RETURNS
We make every effort to accurately pack and ship your order. If you encounter a
problem, please follow the Return Policy Instructions on the Packing
Slip/Invoice.
Return Within 30 days: if you are not 100% Satisfied with your purchase,
CircleA will replace the item or provide a credit for the full merchandise
amount, less any shipping charges.
Special and custom orders are not returnable, but any defective parts will be
replaced. Returns cannot be shipped C.O.D.
Please include at least one of the
following with the returned product:
invoice number, order number and/or account number.
Credit will be given for incorrectly shipped, damaged, or defective products
within 45 days of invoice. In order to receive full credit, returned products
must be unopened and in salable condition.
The following products have return restrictions or cannot be returned. Please
call customer service at 1-866-940-3289 for more information.
• All RX returns must be requested by Customers Service within 7 days of
invoice and the product returned to us within 15 days accompanied by a signed
Prescription Drug Return Form.
• All Over-The-Counter and Prescription Medications that don’t meet date
requirements must be reported within 5 days of receipt and will then be
verified through warehouse for stocked merchandise dating.
• Controlled Substances
• Diagnostic Test Kits
• Discontinued Products
• Drop Shipped or Special Order Products shipped from the manufacturer
• Expired Products
• Hazardous/ORM Materials – call for details
• Items shipped on Ice or Dry Ice
• Opened or Defaced Products
• Used Instruments
• Oxygen Tanks
MISSING MERCHANDISE
Please report all missing merchandise to Customer Service at 1-866-940-3289
within 5 days of the invoice date. Occasionally cartons separate during shipping,
but missing items should arrive within 1-2 working days. Any Controlled
Substances missing from your order must be reported within 72 hours of receipt.